Smart & Sustainable Society INNOVATION
A customisable tool-supported co-creation methodology for public administrations’ digital services
Market Maturity: Tech Ready
These are innovations that are progressing on technology development process (e.g. pilots, prototypes, demonstration). Learn more
Market Creation Potential
This innovation was assessed by the JRC’s Market Creation Potential indicator framework as addressing the needs of existing markets and existing customers. Learn more
Women-led innovation
A woman had a leadership role in developing this innovation in at least one of the Key Innovator organisations listed below.
Go to Market needs
Needs that, if addressed, can increase the chances this innovation gets to (or closer to) the market incude:
  • Prepare for Market entry
  • Scale-up market opportunities
Location of Key Innovators developing this innovation
Key Innovators
Large Enterprise
Higher Education Institute / Research Centre
Higher Education Institute / Research Centre
The EU-funded Research Project
This innovation was developed under the Horizon 2020 project CITADEL with an end date of 30/09/2019
Description of Project CITADEL
High quality public services constitute the backbone of citizens’ social welfare and are also essential to a region’s competitiveness and business entrepreneurship. Delivery of high quality public services is instrumental so that society and its economy can function. Despite this, the future provision of public services faces significant social challenges, as stated in H2020 “Understanding Europe - Promoting The European Public And Cultural Space”. Key challenges include those due to demographic change and others, related to the EU´s continued search for a model of advanced economic and social development compatible with demands for competition in a globalized economy. All of these longer-term challenges mean that public service provision must be reinforced on the basis of more and better innovation, and greater efficiency and productivity. CITADEL will create an ecosystem of best practices, tools and recommendations to transform Public Administrations (PAs) via an inclusive approach in order to provide stakeholders with more efficient, inclusive and citizen-centric services. The CITADEL ecosystem will allow PAs to use what they already know and new data to implement what really matters to citizens in order to shape and co-create more efficient and inclusive public services. CITADEL innovates by using ICTs to find out why citizens stop using public services, and use this information to readjust provision to bring them back in. Also, it identifies why citizens are not using a given public service (due to affordability, accessibility, lack of knowledge, embarrassment, lack of interest, etc.) and, where appropriate, use this information to make public services more attractive, so they start using the services. CITADEL will be implemented and validated in four use cases in Latvia, Italy, The Netherlands and Belgium.

Innnovation Radar's analysis of this innovation is based on data collected on 03/12/2019.